shipping & delivery

Shipping Delays - Coronavirus

We're taking measures to ensure the safety of our distribution center associates, and as a result, shipping will be delayed. You will receive a notification and tracking information once your order ships. There also might be delays within our shipping partners beyond our control. Please visit the track order page to view the current updates of your package. Thank you for your patience. We're in this together.

 

Free shipping restrictions

  • Minimum order of $50 to qualify for Free Shipping
  • Hawaii, Alaska, Puerto Rico and Military Addresses do not qualify for free ground delivery.
  • Excludes surfboards, paddleboards, kayaks and some oversized Thule rack systems
  • No promotion code necessary to get free shipping.
  • This promotion is only good for items on our online store. 
  • Expedited orders and shipments outside of the continental US are subject to additional shipping rates when necessary.

Signatures are required for the delivery of the following orders:

  • Orders over $250.00
  • All first time Next Day Air orders
  • All first time orders with different bill to and ship to addresses
  • UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call when placing your order.
  • Some orders may require verification and subject to delay.

What to expect after your order is placed:

1) Order Confirmation / Receipt Email 
2) You will be contacted promptly if there are any issues with your order
3) Shipping Confirmation Email with a tracking number once your order ships.

 

Price Match Policy

It's our goal to provide you with the lowest possible price. If a competitor* has an item available online at a lower final price, we will beat it by 5%. The final price includes all applicable duties, taxes and shipping costs. Price Match discounts cannot be combined with any other promotions. To submit a request, check out our Price Match Request Form.

Requirements for a price match

  • Same model year
  • Same color
  • Same size
  • Same condition
  • In stock on competitor’s website
  • No auction sites
  • Competitor is based in the U.S.